The concept of systems of denial was introduced in a paper by Andrew Hill and Stephen Gerras about strategic resistance to military innovation. They explored how successful organizations focus organizational energy and attention on refining their dominant theories of competition, often resulting in dysfunctional organizational responses, or systems of denial, to strategic anomalies - inconvenient information - that contradict assumptions.

The behavior patterns of these systems apply not only to successful armies, but also to e.g. IT-departments, businesses and the public sector.

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When implementing a new business application, most organizations feel they need to choose between “build” versus “buy”. Building your own application means everything is possible, but building complex applications is a risky venture. Buying a standard application provides all the advantages of pre-configuration, but has limited flexibility. Although most organizations prefer standard applications, they end up adapting them, leading to high cost of ownership, and long change cycles.

However, a third approach has emerged, reconciling the differences between build and buy. Model-driven applications come with an out-of-the-box configuration, as would be expected of a packaged business application, yet it can be adapted without development effort.

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Organisaties opereren in steeds sneller veranderende omgevingen. Veranderingen in klantengedrag, wet- en regelgeving, technologie en marktomstandigheden maken hun omgeving steeds complexer en hebben een verlammend effect op de wendbaarheid. Organisaties moeten methoden vinden om weer wendbaar te worden en om te kunnen gaan met continue verandering. 

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For most product manufacturers, delivering adequate documentation is a constant challenge. The increasing complexity of products and the stricter regulations for product documentation often lead to extensive documentation sets with 500+ pages manuals on-line or in print. The question is: how effective is all this documentation? 

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Regulations are growing faster than the GDP. In fact, in a world of economic decline, it is the fastest growing industry. Old recipes don’t work anymore. The business operating system is coming to a grinding halt.

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In today's emerging digital economy libraries face the risk of gradual extinction. Adapting 'the process of me' concept may help to prevent this.

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Business continuity is at stake for many organizations in the public and private domain. The pace of change and increasing complexity makes it extremely hard for organizations to sustain business value and assure survival.

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The paper addresses causes of complexity and gives guidelines how to deal with them in a goal and future oriented way, that brings the business back in control and empowers customers, employees and partners.

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This publication contains a short narrative. The narrative asks the question “Do you remember the time when compliance was a burden?”

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Practice shows that organizations in heavily regulated industries at present are not able to play like an orchestra, let alone to play like a jazz ensemble. The complexity they are dealing with is too overwhelming.

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